Fabric

Contractual Terms

Last updated: 23rd May 2026

1. About these Terms

These Terms & Conditions ("Terms") govern the use of our website and the provision of our clerical and administrative services. By engaging our services or using our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website or instruct us.

Alderton Clerical, Caseworker and Administrative Services Limited is not a law firm or solicitors' practice.

We provide clerical, secretarial and administrative support only. We do not provide:

  • Legal advice of any kind
  • Legal representation
  • Legal opinions
  • Advocacy before any court, tribunal or authority

No solicitor-client relationship exists between Alderton Clerical, Caseworker and Administrative Services Limited and any client. Nothing on this website or in any document we prepare should be interpreted as legal advice.

You are strongly advised to seek independent legal advice from a qualified solicitor before relying on any document we have prepared or submitting it to any court, tribunal or third party.

3. Our Services

We provide the following clerical and administrative services:

  • Case Worker Support & Assistance
  • Clerical & Administrative Support
  • Other agreed Casework Support

Full descriptions of each service are available on our website.

Important limitations:

We do this We do not do this
Take accurate notes at meetings Interpret what those notes mean legally
Complete forms based on your instructions Check whether your instructions are legally sound
Prepare statements exactly as you dictate Advise you on what to include or exclude
Assemble bundles in the correct order Guarantee the bundle is admissible in court
Check for missing pages or obvious errors Check for legal sufficiency or strategic merit

We rely entirely on the instructions you provide. We do not exercise independent legal judgment.

4. Your Obligations as a Client

When you instruct us, you agree that:

4.1 Accuracy of Information

You will provide us with complete and accurate information. We are not responsible for any errors, omissions, or consequences arising from incomplete or incorrect instructions.

4.2 Review by a Solicitor

You acknowledge that our work is clerical only. You are solely responsible for having any document we prepare reviewed by a qualified legal professional before it is used or submitted.

4.3 Deadlines

You will inform us of all relevant deadlines in writing. We will use reasonable efforts to meet agreed deadlines but we are not liable for deadlines you fail to disclose or for changes made after we begin work.

4.4 Lawful Use

You will not use our services for any unlawful purpose, including fraud, misrepresentation or the submission of false information to any court or authority.

5. Instructions and Scope of Work

5.1 Written Instructions

All instructions must be provided in writing (email is acceptable). Verbal instructions will not be binding unless confirmed in writing.

5.2 Scope Confirmation

We will confirm the scope of work and fee in writing before any work begins. Any changes to the scope must be agreed in writing by both parties.

5.3 Right to Decline

We reserve the right to decline any instruction that we reasonably believe is unlawful, outside our expertise or conflicts with our professional standards.

6. Fees and Payment

6.1 Fee Structure

Fees are quoted on a fixed or hourly basis as agreed in writing. All fees are exclusive of VAT where applicable.

6.2 Payment Terms

Payment in full is required before any work commences. No work will begin until payment has been received.

6.3 Refund Policy

Fees are non-refundable once work has been delivered, except in the case of a demonstrable administrative error on our part. If we make an error, we will correct it free of charge within 7 days of notification.

6.4 Additional Work

If your instructions change or additional work is required, we will provide a revised fee quote. Work will not continue until you approve the additional fee in writing.

7. Delivery and Deadlines

7.1 Agreed Deadlines

We will use reasonable skill and care to meet agreed deadlines. Deadlines are not guaranteed where factors outside our control (e.g., delayed instructions, technical failures or third-party delays) affect delivery.

7.2 No Liability for Third Parties

We are not responsible for delays caused by courts, tribunals, postal services or any other third party.

7.3 Delivery Method

Documents will be delivered by email unless otherwise agreed. You are responsible for checking that you have received all attachments and that they are legible.

8. Limitation of Liability

8.1 No Consequential Loss

To the maximum extent permitted by law, we shall not be liable for any indirect, consequential or special damages, including loss of profits, loss of opportunity or loss of reputation.

8.2 Cap on Liability

Our total liability to you arising out of or in connection with our services shall be limited to the total fees paid by you for the specific service giving rise to the claim.

8.3 Exception

Nothing in these Terms limits or excludes our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded under English law

8.4 Indemnity

You agree to indemnify and hold us harmless against any claims, losses or damages arising from your use of our work product without independent legal review.

9. Intellectual Property

9.1 Our Templates and Methods

Our templates and methods - Any templates, checklists, systems, methodologies or proprietary processes we use remain our intellectual property. You may not reproduce, share or resell them.

9.2 Deliverables

The final reports, notes, bundles or statements we prepare are for your internal use or use in your specific matter. You may not resell our work to third parties without our written permission.

10. Data Protection and Confidentiality

10.1 Data Processing

We process personal data in accordance with our Privacy Notice and UK data protection law.

10.2 Confidentiality

We will keep your information confidential and will not disclose it to third parties except:

  • Where required by law
  • Where necessary to provide our services (e.g., secure file transfer)
  • Where you have given your explicit consent

10.3 Your Responsibility

You are responsible for the security of your own email communications. We encrypt file transfers where possible but standard email is not guaranteed secure.

11. Cancellation and Withdrawal

11.1 Your Right to Cancel

You may cancel an instruction at any time before work commences. If you cancel after payment but before work starts, we will refund the fee minus an administration charge to cover our costs.

11.2 Once Work Has Commenced

If you cancel after work has begun, fees are non-refundable. We will deliver any completed work up to the point of cancellation.

11.3 Our Right to Withdraw

We may withdraw from providing services immediately if:

  • You provide false or misleading information
  • You use our work for an unlawful purpose
  • You fail to pay fees as agreed
  • Continuing would breach our professional standards

12. Website Use

12.1 Accuracy of Information

We make reasonable efforts to ensure the information on our website is accurate, but we do not guarantee that it is complete, up-to-date or error-free.

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those sites.

12.3 Google Maps

Our website uses Google Maps to display location information. By using the interactive map feature, you agree to be bound by Google's Terms of Service (https://policies.google.com/terms) and Google's Privacy Policy (https://policies.google.com/privacy).

12.4 Availability

We do not guarantee that our website will be available at all times or free from technical errors.

13. Governing Law

These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of England and Wales.

Any legal proceedings shall be brought exclusively in the courts of England and Wales.

14. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on our website. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

15. Contact Us

If you have any questions about these Terms, please contact us:

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